Missed appointments can cost a practice valuable time and money. For any business that relies so heavily on appointment scheduling, it’s a no-brainer to implement effective reminders for your clients. Until now, TherapyZen has relied on email for reminding clients of upcoming appointments, however we’re happy to announce that you can now use SMS (text-messaging) to also remind clients of their scheduled engagements with you.
Studies show that businesses that depend on kept appointments have a No-Show rate of approximately 20%. This number can easily be translated into thousands of dollars lost and countless hours wasted. While email reminders are good, SMS reminders are the best way to reach your customers with statistics that say 97% of organizational texts are read compared to organizational emails, that have an open-rate of 10%.
How does it work?
Enabling SMS reminders in TherapyZen couldn’t be easier. Just head on over to the Settings area of TherapyZen and find the Messaging tab. Here is where you’ll find the SMS switch as well as some helpful information about when your messages will be sent out. Just simply click to toggle switch to turn this feature on and that’s it, you’re all done. From that point on, your all of your clients will begin to receive a text-message reminder 24 hours prior to their appointments. This will be in addition to email reminders if you already use those as well.
How much does it cost?
Here’s the best part, it’s included with your TherapyZen subscription! There is no extra charge for this feature that your practice will benefit greatly from. This is part of our ongoing effort to keep TherapyZen pricing simple with no surprises. Just turn this feature on and start using it without worrying about usage fees and fluctuating monthly subscription costs. So take advantage of SMS today and we’ll continue adding value to TherapyZen, it’s what we do!